Today was my last day at RMA forever, and when I left I felt such strong emotions and felt compelled to share my story and experience.
My happiness today was clear, but my sadness wasn’t. I had to ask myself why I was sad! I surely would not miss the hour commute each way for monitoring visits, the progesterone injections (amongst the list of other meds), the stress of trying to balance Dr. appointments with a full time, demanding, career and beautiful two year daughter at home (thanks to my first RMA success) but it dawned on me what I would miss. I will miss the RMA team and the level of treatment I have experienced over the past few years. From the receptionists, to the phlebotomist, to the nurses and doctors…what an incredible team. I have never been so amazed at how impeccably a facility is run in my life. The team makes you feel like family, go above and beyond what I would expect and truly exude happiness. The efficiency is also noteworthy, I have never experienced the typical Dr. office waits I have experienced with any other practice. The office is incredibly well run, clean and welcoming. At the risk of sounding cliche, this office was as close to home as it could be.
I would be remiss not to share a testimonial on the incredible Drs. and nurses I was blessed to have watching over me. You are all amazing! I truly never had a bad experience.
Dr. Hock, you have forever changed my view on what a Doctor should and could be. I will tell anyone who will listen how incredible you are. Your bed side manner is commendable, you made me feel like I was your only patient with the level of care I received. From the moment I met you a few years ago at my initial consultation, I knew you would change our lives. I had a long road of heartbreak before RMA, including miscarriage and numerous failed fertility treatments at another facility. You were different and I knew this right away. Thank you for taking the time to explain everything to me in such detail, and for taking the time to get to know me and my story and for quickly finding the right path of fertility success that the other facility could not. You listened, you answered my questions and never made me feel silly for asking them. You always had a warm smile and such positivity that would always make my day. Monday monitoring visits were always my favorite, I knew you would be there! Thank you from the bottom of my heart.
Lynette, you are arguably the best nurse I have ever met! I have no idea how you keep it all together, with the level of detail you have to relay for what I imagine are thousands of patients! You never miss a beat, are so thorough, patient and really go the extra mile. I knew that if I ever needed you, you were a phone call or email away and would always get back back to me. You really made me feel at ease and I am so lucky to have had you as my nurse both rounds of treatment. I honestly feel like I am saying goodbye to a friend! Thank you for being you, as you are truly one of a kind.
Dr. Kim, although you and I only met twice (transfer days), you are 2 for 2! You are so calm and confident, and I knew I was in capable hands. I thanked you my second time for my first blessing and I left knowing the odds were in my favor because I was lucky enough to have you for the second transfer. You have changed my life, not once but twice. Thank you.
Infertility has been the most difficult journey of my life. Thank you RMA for helping me through my journey and for blessing me with one miracle and another on the way.